Money Back Guarantee
What guarantees can I get?
Every AURÉLIE order is covered by the following guarantees:
1. Lost Package
If your order is never delivered due to a lost package, you'll receive a full refund, shipping costs included.
2. Missing Items
If an item is missing from your order, report it within 5 days of delivery and you'll receive a partial refund for the missing item.
3. Damaged Goods
If an item arrives broken or damaged, report it within 5 days of delivery and you'll receive a partial refund.
4. Shipping Delays
Express shipping (DHL, FedEx, UPS, EMS): if delivery takes longer than 45 business days, you'll receive a full refund.
Standard shipping (air mail): if delivery takes longer than 90 business days, you'll receive a full refund.
These shipping guarantees don't cover delays caused by customs holds, natural disasters, or an incorrect shipping address entered at checkout.
Please note: if your order isn't received due to customs clearance or tax reasons, we're unable to offer a refund.
How to Request a Refund
- Email your refund request to AURELIEBEAUTY@GMAIL.COM.
- We'll confirm your request by replying to your email.
- Approved refunds are processed within 48 hours of confirmation.